Returns Policy
We hope you’re happy with your purchase. If it’s not quite right – wrong fit, not what you expected – you can request a return below.
Return window
Returns must be requested within 14 days of delivery. Returns requested outside of this timeframe may be rejected.
Item condition
Please return items unworn, unwashed, with tags attached, neatly folded and repacked in the original packaging. Trying on at home is fine – but items returned with signs of wear, washing, odour, marks, or missing tags/packaging may be rejected and sent back to you.
How to return
Returns Portal (recommended)
The Returns Portal is the quickest way to register a return. You’ll need your order number (from your order confirmation email – it usually starts with #). Select the item(s), choose refund, store credit, or exchange (where available), then follow the steps to complete your return. Separate orders can’t be combined into a single return.
Faulty or damaged items
If something isn’t right (faulty, damaged, or not as described), you can still use the Returns Portal. If you’d prefer, email orders@farafieldclothing.com and we’ll help.
Return postage
Return postage is the responsibility of the customer. In the portal you can choose:
- Portal label: if you choose a portal label (for example, Royal Mail), the label fee will be deducted from your refund.
- Self-post (“own label”): arrange your own return postage. No label is provided and you’ll pay your chosen carrier directly. We recommend using a tracked service and keeping proof of postage.
Self-post return address
FAR AFIELD – RETURNS.
Unit E3 & E4 Eastside Business Park,
Newhaven,
East Sussex.
BN9 0FB.
Exchanges
Exchanges are available for UK orders where stock allows. If your preferred size/item isn’t available, please select refund or store credit instead.
International exchanges aren’t currently available – if you need a different size or item, please place a new order and return the original for a refund/credit.
Store credit
If you choose store credit in the portal, we’ll email you a credit code to use on a future order. Store credit includes an extra 5% bonus compared to a refund.
Refunds & processing
Once your return is received, we’ll process your refund or exchange as quickly as possible. During busy periods, please allow up to 10 business days for processing. We’ll email you a confirmation once your return has been processed.
- Refunds typically appear within 3–5 working days of processing (or within 1 working day for PayPal).
- Original shipping charges aren’t refunded unless agreed by our customer service team.
If you have any issues accessing the portal, contact us at orders@farafieldclothing.com and we’ll help.
These terms do not affect your statutory rights.
No Returns, Exchanges, or Refunds
All merchandise marked or designated as "Final Sale" is sold as-is. By completing your purchase, you acknowledge and agree that these items are not eligible for return, exchange, or refundunder any circumstances, except where required by local state law.
Final Sale Terms & Conditions
Identification of Final Sale Items
Items are classified as Final Sale if they:
- Display a "Final Sale" warning on the product page or digital checkout screen.
- Feature a price ending in specific clearance decimals (e.g., $.48, .98, or .99).
- Are purchased during specific warehouse clearance events or with a discount code of 70% or greater.
- Include altered, hemmed, bespoke, or custom monogrammed suiting and shirts.
Price Adjustments
Final Sale items are excluded from price matches and price adjustments. If an item you previously purchased drops further in price and becomes a Final Sale item, we will not refund the difference.
Damaged or Defective Merchandise Exception
The only exception to this policy is if an item arrives damaged, defective, or if the incorrect item was shipped. If you receive a flawed item, you must report the issue to Customer Support within 14 days of delivery. Upon verification, a full refund to the original payment method or an identical replacement will be issued.
Unauthorized Return Shipments
If you mail a Final Sale item back to our distribution center without prior authorization, no refund or store credit will be issued. The item will not be mailed back to you, and the merchandise will be forfeited.